At Teleplus GSM, we are committed to providing quality products and reliable customer service. Please review our return, exchange, refund, and warranty procedures carefully before making a purchase.
Any item damaged during transit must be reported on the date of delivery. Please provide clear photos and/or video evidence of the damaged package and product so that we can promptly process a claim with the carrier.
If you experience an issue within 30 days of receiving your order, please review the applicable conditions below.
Unopened items that remain in their original factory-sealed condition may be returned within 30 days of delivery.
If a product fails to meet the manufacturer's standards, such as failure to power on or charge, display defects, missing components, or damaged packaging, please contact us within 30 days and provide supporting photos, videos, or other relevant evidence for inspection and further handling.
If you receive an incorrect product model or color, an incorrect quantity, or discover missing items, please notify us immediately. Subject to verification, we will arrange an appropriate exchange or reshipment.
Technical issues reported after the 30-day return window are generally handled under the applicable manufacturer's warranty.
We will assist customers, where applicable, with the manufacturer's warranty claim process and provide relevant brand or authorized service-center information.
To submit a claim, request an exchange, or inquire about warranty support, please contact our customer service team and include your order number and proof of purchase.
