This Shipping Policy details our operational logistics, fulfillment timelines, freight insurance, and international shipping procedures at Teleplus GSM Co., Limited.
1. Order Processing & Fulfillment Workflow
We follow a strict end-to-end fulfillment process to ensure order accuracy and product integrity:
- Order Receipt & Audit: Upon payment verification, orders enter our warehouse fulfillment queue within 1–2 business days.
- Inspection & Warehouse Packaging: Products are audited, serial numbers recorded, and packed securely at our Hong Kong or partner hub facilities.
- Dispatch & Courier Transfer: Shipments are dispatched via designated international logistics partners (e.g., DHL, FedEx, or contracted freight forwarders).
- Tracking Notification: A commercial invoice and automated tracking number are provided via email immediately following pickup.
2. Shipping Methods, Costs & Delivery Timelines
- Express Courier (Air Freight): Standard transit time is 3–7 business days depending on destination customs clearance.
- Bulk Freight / Trade Terms: For EXW, FOB, or CIF orders, shipping fees and logistics protocols are calculated dynamically at checkout or specified in your wholesale quotation.
3. Customs, Duties & Import Taxes
Unless explicitly stated under agreed trade terms (e.g., DDP), buyers are responsible for all regional import duties, customs taxes, clearance fees, or local charges levied by the destination country.
4. Loss, Damage & Insurance Claims
All freight is insured up to standard carrier limits. If packages arrive damaged or tampered with, notify logistics support within 48 hours of delivery alongside clear photographic evidence.
5. Business Information & Governing Law
Entity Name: Teleplus GSM Co., Limited
BR Address: Flat/RM 07 BLK 01 05/F, Metro Center, 32 Lam Hing Street, Kowloon Bay, Hong Kong
Governing Law: This policy and any shipping services provided are governed by the laws of the Hong Kong Special Administrative Region (HKSAR).